Returns & Exchanges

At Lorena Canals, we want you to be completely satisfied with your handmade home decor; if you are not happy with your purchase, you can return your items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Ensure all items are in their original condition, unused, and with tags attached, then securely pack them in the original shipping box.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 10-14 business days.